BMA Account Manager

Job Description:

Client liaison for all plan management issues, requiring limited travel; new business implementations and renewals, client enrollment meetings; contract maintenance; vendor relationship management; assistance for all departments.

Responsibilities:

• Responsible for the implementation new clients and retention/renewal of existing clients
• Responsible for client satisfaction through proactive contacts and thorough follow-up on outstanding issues.  Routine contact with current clients is required.
• Decision Making/Problems: Make decisions based on a combination of factors. Solve arising problems using sound judgment and experience. Maintain an in-depth understanding of the organization and nature of the business in order to resolve problems
• Serve as information resource to clients, sales support, marketing and management regarding ongoing operations
• Review plan performance and recommend plan changes
• Present renewal information in an informed and educated manner
• Recommend products/services to clients and follow up with Producers on sales leads
• Cultivate relevant markets by developing and maintaining industry and product knowledge, understanding customer needs and concerns, participating in Marketing events and continuously promoting a positive company image.
• Perform other duties as required.

Education/Skill Requirements:

• Bachelor degree in Business Administration or related discipline is required. Related work experience can be substituted for educational requirement
• A minimum of three years experience in health insurance industry, self-funded environment a plus
• Must be proficient in Microsoft Office, including Word, Excel, PowerPoint, and Outlook

Work Experience Requirements:

• Ability to build relationships with employer groups, provide exceptional service, solve problems and upsell existing business
• Drive, persistence, and a strong desire to assist customers above and beyond service levels
• Able to organize activities and handle multiple projects simultaneously with effective and timely follow up on each
• A positive attitude while operating under pressure and be an independent problem solver
• Excellent verbal and written communication skills
• Must have exceptional interpersonal and group presentation skills

Disclaimer:

This job description is intended as a summary of the primary responsibilities of and qualifications for this position. The job description is not intended as inclusive of all duties an individual in this position might be asked to perform or of all qualifications that may be required either now or in the future.

Please email your resume to job@bmatpa.com.