BMA Account Manager

Job Description:

Client liaison for all plan management issues, requiring limited travel; new business implementations and renewals, client enrollment meetings; contract maintenance; vendor relationship management; assistance for Sales & Marketing Department.

Responsibilities:

• Responsible for client satisfaction and retention through proactive contacts and thorough follow-up on outstanding issues.
• Must maintain routine, favorable contact with current clients.
• Review plan performance and recommend plan changes.
• Present renewal information in an informed and educated manner.
• Recommend products/services to clients and follow up with Producers on sales leads.
• Resolve issues pertaining to rates/fees and stop loss.
• Meet or exceed company goals regarding customer satisfaction.
• Serve as information resource to clients, sales support, marketing and management regarding ongoing operations.
• Decision Making/Problems: Make decisions based on a combination of factors. Solve arising problems using sound judgment and experience. Maintain an in-depth understanding of the organization and nature of the business in order to resolve problems.
• Cultivate relevant markets by developing and maintaining industry and product knowledge, understanding customer needs and concerns, participating in Marketing events and continuously promoting a positive company image.
• Perform other duties as required.

Qualifications:

• Bachelors degree in Business Administration or related discipline is required. Related work experience can be substituted for educational requirement.
• A minimum of three years experience in health insurance industry, claims operations, or customer service experience--self-funded environment a plus..
• Has thorough understanding of the organization, work environment, and process.
• Strong technical skills required to complete assignments, might be required to train others in area of technical expertise.
• Must be proficient in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Must possess strong Project Management skills.
• Must be able to organize activities and handle multiple projects simultaneously with effective and timely follow up on each.
• Must possess a positive attitude while operating under pressure and be an independent problem solver.
• Excellent verbal and written communication skills.
• Must have exceptional interpersonal and group presentation skills.

Please email your resume to job@bmatpa.com.